Integrated Solutions for Local Government
Rapidly changing times and the growing demand for better and efficient services have made governments, world over, to proactively become citizens focused and embrace innovation in information technology. Governments worldwide are embarking on transformation exercises to raise their standards of governance.
NRV provides an opportunity for governments to realize their long pending need for flexible and powerful IT information systems that would serve their citizen more efficiently and manage the government resources more effectively.
NRV provides an integrated suite of applications for local, district and provincial government. This is achieved by addressing requirements in Revenue Management, Financials and Supply Chain Management, Property Management, Performance management and Customer Service and Billing.
These solutions are delivered using Ramco Virtual Works. A collaborative innovation solution based platform, which can be customized, assembled and reused to deliver the best-fit solution for government departments.
Revenue Management Solution
The solution assists in handling the Municipal revenue streams smartly for multiple services offered to the entire customer base; residents, businesses, organizations, local and central government departments. It enables billing, collection and management of charges from the public for various services delivered like water, electricity and cleaning & solid waste management.
Infrastructure and Asset Management
The solution focuses on better management of assets such as real estate, housing, transportation, communications, roads and parks. All aspects of fleet/vehicle management that is operational in the municipalities. i.e Vehicle & Plant Management, Work Management, Supplier Management, Inventory Management, Certificate of Roadworthiness, Customer Services (vehicle utilization), Preventive Maintenance, Labor Management-Availability and Utilization, Reports (Warranty) and Tyre management
Performance Management
The performance management and government intelligence solution assists governments to measure, monitor and manage performance. It provides deeper insights on key metrics that enable better and informed decision-making. It allows planning, execution, monitoring, analyzing and reporting of performance, using intuitive dashboards, scorecards and key performance indicators.
Citizen Services & Information Delivery
Information on citizens, government offerings and requests for various services can be effectively managed via multiple media such as Web Portal and Call Centers in addition to the front-office counters. Each avenue acts as a single window and thus reduces citizen waiting times while improving service.
Customer Service and Billing
The solution handles customer care and billing solution for governments. Customer Service process comprises registering customers, handling inquiries and requests, tracking customer correspondence, creating service provisioning agreements, etc. Meter to Cash cycle covers managing readings, raising charges, billing, receipting and debt management. Everything from products / services being offered to tariffs to billing parameters to debt actions must be maximum benefit from an out-of-the-box package.
Financials
An end-to-end financial management solution that assists in monitoring the bottom line from the provincial governments to the local municipality levels. The solution caters for all municipal transactional and processing needs in the areas of General Ledger, Accounts Receivables, Accounts Payables, Fixed Assets and Management Accounting.
Supply Chain Management
The solution helps government streamline their supply chain processes by reducing inventory costs thus empowering administrators to take quick accurate decisions. The solution supports the complete supply chain process from complex procurement activities such as Planning, Procurement-Quotation, Pay-Terms, Purchase Orders and Amendments, Freight Discounts, Goods Receipt (GR) to tracking and maintaining comprehensive systems for the management of inventory functions across various offices and warehouse stores.
