ICT Services - Our Service Areas
Project Management
Project management entails the management and co-ordination of the technical side of a project and ensures that projects are delivered on time, to specification and within budget. It also provides the customer with a single point of contact regarding technical issues.
Through integration management of the applicable project management knowledge areas as well as the triple constraint of scope, cost and time are balanced. Experienced engineers and managers liase closely with the customer's project or technical team to achieve the project's objectives.
This service will add value to any customer embarking on a project. It includes:
- Projects of a complex nature, involving multiple parties
- Hardware rollouts
- Software installations or upgrades
- The implementation of solutions over a wide geographical spread
Hardware and Software Consulting
NRV Technologies is dedicated to providing our customers with a competitive advantage through the delivery of excellent IT services. In order to obtain this objective, we need to ascertain our customers' specific IT requirements, their IT environment and their business needs. Depending on the identified requirements, NRV Technologies engages our technical services to provide the necessary technical audits, evaluations, benchmarks and advice to design a technical and product roadmap. This can be utilised by customers to plan for future capital expenditure and systems development. NRV Technologies' consulting services analyses our customers' computing requirements, makes qualified recommendations and results in our customers receiving a fully functional solution.
Auditing
This service entails an audit of a customer's hardware and/or software and the compilation of a comprehensive inventory of all their equipment and applications and offers the following benefits :
- A comprehensive inventory enables the client to evaluate their current status in terms of IT related equipment and software
- It provides essential information regarding the validity of software licenses
- It gives a clear picture of the warranty status of equipment
Service Desk and Call Logging
NRV Technologies' service desk logs all service related calls and ensures that our customers receive an efficient repair and turn-around time to minimise any inconveniences that may be encountered. Consistent measurement via an intelligent database facility forms an integral part of a solid hands-on management system, which allows NRV Technologies to be proactive to the technical requirements of our customers. By monitoring the ratio of the specific amount of calls and the category of repairs, NRV Technologies is able to conduct accurate fault prediction and assists in ensuring that the right spares and infrastructure are available. Management reports and call reporting is another valuable service that the service desk provides. These reports can be customised to suit our customers' requirements and indicate trends and assist in future planning, budgeting and the overall management of their IT function
Onsite Technical Support
Due to the varying nature of IT environments, NRV Technologies offers our customers numerous on-site services. These services are customised and include:
- 24 x 7 resource availability
- Installation of a wide range of hardware equipment and software
- On-site support of equipment
- End-user support
- Network environment management
- Disaster recovery
- Remote access to manage applications e.g. Norton Anti-Virus updates, ACCPAC, Microsoft Great Plains and back-ups.
NRV Technologies adds value to customers' operations by providing the specific skills required. The demand for these skills usually stems from the following, or a combination of the following:
- The customer having insufficient staff
- An increase in workload in the IT department
- A hardware rollout
- A software upgrade
- An internal project requiring specific skills for a limited time period.
NRV Technologies' “on-site” services, provides our customers with the right skills for the task at hand and ensures continuous service on-site with stand in personnel available when site staff are absent due to training or leave.
Network Services
Networks are becoming more pervasive and are rapidly growing more and more complex. As they continue to grow and expand, it becomes increasingly difficult to implement new initiatives and technologies simply and successfully. A detailed understanding of the organisation's network infrastructure, the technologies employed and how the various sub-systems interoperate is vital.
The network services offered by NRV Technologies include:
- Network infrastructure assessment
- Network design
- Network management
The constant refinement of our services to match customer needs has made NRV Technologies an IT service partner of choice for large corporate companies and public sector organisations. Our long-term trading relationship with many of our customers bears testimony of the quality of service delivered by NRV Technologies.
National Rollouts
NRV Technologies, through its internal resources and SMME network, have the ability to scale our technical resource pool to handle any national requirement. The resource pool's technical ability together with sound project management and international standards of IT Service Delivery (ITIL) results in projects being completed efficiently and cost effectively.
NRV's Strategic Investments basket is a solid engine of growth for the NRV Group. We continue to seek out exciting business opportunities with great potential.
